Legal
Refund & Cancellation Policy
This policy applies to services purchased directly from Covenant Capital ("Covenant Capital," "we," "us"): marketing, bookkeeping, and consulting. Financing, payment processing, insurance, and payroll are governed by separate agreements and are never billed through our checkout.
Service delivery
All of our services are delivered digitally or by phone and video. Nothing is physically shipped. After your first payment:
- Monthly plans begin onboarding within 3 business days. First deliverables are provided within 10 business days.
- Strategy sessions are scheduled within 5 business days, with a written summary within 2 business days after the call.
- Projects follow the timeline stated on the service page and in your written scope.
You'll receive an emailed receipt for every charge and a confirmation of what was purchased.
Monthly plans
- Plans bill monthly in advance and renew automatically until cancelled.
- Some marketing plans have a minimum term (2, 3, 6, or 12 months), shown next to the price before you buy. You are billed monthly through the end of that term.
- After any minimum term, cancel or downgrade in writing through our contact page at least 30 days before your next billing date. Your plan continues through the end of the paid period.
- Covenant AI software is month-to-month with 30 days' notice. The one-time setup fee is refundable only if cancelled before setup begins.
- If you cancel within 7 days of your first payment and we have not yet delivered work, we refund that payment in full.
- Otherwise, monthly fees for a period that has already started are non-refundable.
- Fractional advisory has a 3-month minimum term, stated at purchase.
Sessions and reviews
- Cancel or reschedule a strategy session at least 24 hours in advance for a full refund or free reschedule.
- Cancellations under 24 hours or missed sessions are not refunded but may be rescheduled once.
- An operating cost review may be cancelled for a full refund before you submit your documents.
Projects
- Projects require a 50% deposit. The deposit is fully refundable within 3 business days of payment if work has not started.
- After work starts, if you cancel, we refund any portion of the deposit not yet earned based on completed milestones in your written scope.
- Each project includes the revision rounds listed on its service page.
Satisfaction and billing errors
If something we delivered doesn't match the agreed scope, tell us within 14 days and we will fix it at no charge. If we can't, we'll refund the affected portion. If you believe you were charged in error, contact us and we'll investigate within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.
Financing, processing, and insurance
We do not charge upfront fees for financing, so there is nothing to refund. Fees charged by a lender, processor, insurance carrier, or payroll provider are governed by your agreement with that company.
Contact
Call (206) 466-0419 or send a message through our contact page, Monday–Friday, 9am–6pm Pacific. Please contact us before disputing a charge with your bank so we can resolve it quickly.